Tata ‘ICT InnoCluster’ on Mobility & Listening creates a buzz

There is so much more to a mobile than a phone call; it can make a difference to business and customers. The TCS Mobility team demonstrated this with an overview of smart mobile apps. The demo and hands on session that followed created keen interest in all participants of the ICT Innocluster.

The latest edition of the Tata ICT InnoCluster was organized by Tata Consultancy Services (TCS) in collaboration with TATA Quality Management Services (TQMS) on 5th July, 2011 at TCS, Air India Building, Mumbai.  The themes of the meeting were – Mobility and Listening.

The day-long meet was divided into two sessions.

• Session1 - Mobility, presented by Dr. Satya Ramaswamy, Vice President and Global Head of Mobility Solutions Unit, and his team.
• Session 2 - Listening Services presented by Alok Gupta, Head of Marketing and Alliances of Connected Marketing Solutions and his team.

Mr. K Ananth Krishnan, VP & CTO, TCS joined through video conference and shared his views on how TCS can leverage this opportunity and enhance business capabilities of other TATA companies.

Session 1 focused on how Mobile technologies available today are transforming customer experience into 24*7 contextual interactions. The team’s demos showed how these services can help sister companies leverage and enhance their existing business capabilities in market. Session 2 started with peer to peer discussion on Listening & Social Media. The team discussed the needs of participating Tata companies where social media can take the centre-stage to solve their most pressing challenges. The team showcased demos on TCS products & apps on Listening.          

This edition of Innocluster reinforced the need for synergy within our group. The diversity of businesses in the Tata Group offers a unique advantage in terms of both infrastructural and intellectual strengths and subject matter expertise in different domains.  These advantages are better exploited via InnoCluster when the Group companies share the resources and skills of their talented engineers, technologists and scientists in collaboration to solve the existing technological challenges as well as chart out and work on futuristic technological projects.

With this in mind ICT InnoCluster was organized to meet the following objectives:

• Leverage existing capabilities and technologies to enhance and innovate through TCS products & services in the field of Listening & Mobility, and also solve current technical problems faced by other TATA companies
• Brainstorm to conceive larger Research projects through collaborations amongst TATA companies.

As a preparatory measure towards establishing the need for bringing Technology &Research professionals together, an exercise was undertaken to seek the opinions of personnel across the TATA Group on key issues which hinder such synergistic efforts and their possible remedies.

InnoCluster is a forum for Tata Companies to meet and discuss challenges, explore innovative ideas, discuss trends and seek solutions under various themes. Companies like TATA Steel, TATA AIG group, Landmark, infiniti retail, Taj, Ginger and Indian hotels, Drive India, TATA Elxsi, and TATA Communications participated in this edition of the Cluster making it a grand success. All participants agreed that more such meets will initiate true collaboration towards innovation that will benefit all stakeholders.