Innovation Solution

 Solution Description

NextGen Underwriting Workstation

This solution helps the Underwriters to visually analyze the risks associated with any property (using mash-ups), due to natural and manmade hazards. This solution is useful in calculating the accumulated risk, configure Probable Maximum Loss (PML), and generate alerts when PML is exceeded.

Customer Retention Portal

This solution demonstrates how Web 2.0 tools can support call center employees (more specifically Customer Retention Team) to perform their activities more efficiently, manage the knowledge better, increase collaboration and thereby increase the overall customer retention ratio.

Digital Pen And Paper Solution

This solution will enable producers to use the traditional paper forms but instantaneously digitize the captured data in the remote server without the need for manual data entry. It uses a digital pen which can be used to fill-up the form. The digital pen captures the data written on the form and sends it to a mobile device (through Bluetooth), which transmits it to the server (through GPRS). The server decodes the data and processes it. This can be used for Policy sales and catastrophe claims mgmt scenarios.

2D Barcode Enabled Mobile Loss Notification System

This solution enables a customer to report a claim to the Carrier from their mobile device by scanning the 2D barcode (having Policy Number, VIN like attributes embedded in it). This 2D barcode can either be in the Insurance card or affixed in the vehicle/property insured.

Mobile Claims Adjuster

This solution, developed using Web 2.0 and Mobile technologies, facilitates Claims Adjusters to provide quick and superior customer service while managing any Catastrophe Claims in the event of local weather emergencies like hurricanes, tornadoes.

Virtual World Solutions

This solution demonstrates how the virtual world can be used by Insurers (both IT and business units) in various areas like training/education/etc. This solution can also be used to create complex what-if scenarios (which are costly in the real world) and enable the junior/trainee Adjusters to undergo training in a low-risk environment.

Data and Text Analytics Tool

This solution helps analyze and develop insights from Survey responses, which could either be internal (e.g. Employee Satisfaction Survey) or external (e.g. Product and Market Surveys, Customer Satisfaction Surveys, Agent Satisfaction Surveys)

2D Barcode Enabled Smart Form

Bar Coded forms eases the New Business form Processing procedure, It eliminates the probability of error through key-in, and reduces the human intervention in back office form processing. 2D Barcodes carries information in a convenient way to transfer and extract.

Mobile Salesforce Solution

This solution is targeted at producers who can access/perform all their day-to-day activities on the PDA system. The system is capable of providing product details, performing quotation, premium collection, printing receipts, maintaining a day book, organizer, Lead mgmt and News feeds.