Travel Concierge 

This is a personalized, secure, mobile wallet application intended to streamline communications between the airline and travelers.

Business Challenges

With the increased penetration of mobile phones, airline passengers have been looking for a comprehensive travel application to support all travel related activities. Airlines realise the advantage of providing mobility processes like Reservation, Check-in and Loyalty Upgrades as extends  self-service coverage and minimise transactional costs. Still the enormous variations seen in the mobile handsets pose a  challenge in rolling out services across the mobile channel. Airlines made early attempts to render existing application interfaces onto mobile phones using WAP and struggled in maintaining the usability of these applications. With the emergence of different mobile phone operating systems, developing a single application to be used locally from mobile phone has been a technical challenge and airlines are exploring platforms like J2ME and .NET.    

Technical Details  

The Travel Concierge solution deploys the Travel Service Platform (TSP) framework to provide a one-stop mobile solution for all the travel needs of the customer. A downloadable application that can be installed on mobile devices either as a J2ME or a .Net framework, the solution enables  airline ticket booking and check-in for relevant flights. It stores travel information, including the 2D barcodes contained on the ticket and the boarding pass, on the traveler’s mobile/wireless device for immediate access. Further, it can also be used as a medium for dispensing real-time notifications and updates to passengers.   

Benefits  

Travel Concierge extends access to regular airline processes from the mobile phones and allows passengers to avail airline services when they are away from conventional computing devices like desktops or laptops. It enables airlines to eliminate the use of paper in the two core passenger oriented processes, namely, Reservation and Check-in. By storing the ticket and boarding card in the mobile phone it extends the use of digital information even in areas like security without access to mobile service providers. As an excellent tool of self service, it enhances passenger experience as passengers are able to enjoy  airline services from everywhere, anytime. Airlines too benefit from the persistent link with passengers that enables easy communication of information and promotional offers.