Current ResearchResearch at TCS Innovation Labs - Retail is currently focused on: Multi-Channel Retailing – Providing new formats and distribution models by using web, telephony and messaging Business Intelligence - Customer Segmentation, Market Basket Analysis, Inventory Forecasting, Propensity Analysis and Mining Customer Emotions Customer Loyalty & Engagement - Multiple redemption models, Multi-channel integration, Opportunity Tracking, Customer order management and Customer interaction Hi-Tech – Using modern technologies like RFID, Infrared, Imaging, Speech, Unified Communications and Digital Pen & Paper for in-store excellence. |